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Shipping Policy and Procedures

Thank you so much for being a customer at BTR Brands.

Upon receipt of your order, we shall endeavor to send your product within one (1) business day via US Postal Service.

If you need your product quicker, select Priority Mail Express or please contact our Corporate Headquarters and place your order over the phone. Please note, that expedited shipping shall include extra costs passed through to you. 

Within one (1) business day you should receive a tracking number to the appropriate email and/or cell phone via text message.  In order to receive the tracking number, you must provide your email during the transaction.  Also, you should be aware that many tracking confirmation emails end up in your SPAM Folder.  If you did not receive your tracking number, please click here and let us know. 

If there is an order problem or back order, you will be contact via email as soon as practical and a BTR Brands customer support person shall notify you via telephone.  Again, you must supply your phone and/or email during checkout in order for these contacts to be made. 

For orders under $50, we charge a flat fee of $5.00. For orders of $50 or more, we do not charge for shipping. Please note, this is subject to change without notice. All orders, free or otherwise are shipped USPS Priority Mail.  

BTR Brands reserves the right to alter, edit, or change this policy at any time without prior notice.  Additionally, BTR Brands reserves the right for any reason, to reject any order.

Should you have any questions, please email hello@btrbrands.co.  It is our email policy to return your email within one (1) business day of receipt.